SUPPORT
Frequently Asked Questions
Everything researchers ask about sourcing, testing, shipping, and ordering. Still stuck? Our team replies within 24–48 hours.
—Are your compounds third-party tested?
Yes. Every compound is independently third-party tested for purity and identity. Certificates of Analysis (COAs) are available on request — just contact us with your order number.
—What does "for research use only" mean?
All products are sold strictly for in vitro laboratory research use only. They are not for human or veterinary consumption, medical, or diagnostic use, and have not been evaluated by the FDA.
—How fast do orders ship?
Orders are processed and dispatched within 48 hours of confirmation. All shipments are U.S.-based, U.S.-sourced, and include full tracking with discreet packaging.
—How do I request a COA?
Contact our team with your order number and we will provide the Certificate of Analysis for the specific compound and batch you received.
—How should compounds be stored?
Most lyophilized compounds should be stored at −20 °C and protected from light. Storage guidance is listed on each product page under specifications.
—What payment methods do you accept?
We accept major credit and debit cards through a secure, encrypted checkout. Additional payment options may be available at checkout.
—Do you sell internationally?
Solstice Science operates entirely within the United States and focuses on domestic fulfillment to ensure fast, reliable delivery with no import delays.
Still have a question?
Reach our team directly — we respond to research and order inquiries within 24–48 hours.
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