SUPPORT CENTER
Frequently Asked Questions
Everything researchers need to know about products, ordering, and quality standards.
Ordering & Shipping
Where do you ship and how fast?
U.S. domestic only. All orders are dispatched within 48 hours of confirmation, with tracking provided automatically. We do not ship internationally at this time.
Do you ship internationally?
Not at this time. We ship U.S. domestic only. All orders ship from our U.S. fulfillment center within 48 hours of order confirmation.
What is your return policy?
No returns on opened compounds. For damaged or incorrect orders, contact us within 48 hours with your order number and photos, and our team will resolve it promptly.
Products & Testing
What are research peptides?
Synthetic amino acid chains intended for scientific and laboratory study only. Not for human or veterinary consumption.
Are your products tested for purity?
Yes. Every compound is third-party tested for purity, with a minimum 99%+ purity standard maintained across our catalog. COAs are available on request.
Where are COAs available?
COAs are available on request. Email support@solsticescience.com with your order number and product name. COAs are not automatically included with orders.
Compliance & Legal
Who can purchase from Solstice Science?
Qualified researchers, licensed professionals, institutions, and laboratories engaged in legitimate scientific research. Must be 21 or older. All products are for in vitro research use only.
Are these products for human consumption?
No. All products are for in vitro research use only — not for human or veterinary use, and not evaluated by the FDA.